Privacy Policy

1. Introduction

Elizna Nortje Permanent Makeup ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We comply with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and location when you submit an enquiry or consultation form.
• Service Information: Details about the services you're interested in, preferred dates, and any notes you provide.
• Communication Data: Records of correspondence when you contact us via email, WhatsApp, or our website forms.
• Technical Data: IP address, browser type, device information, and browsing patterns collected automatically through cookies and analytics.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and schedule consultations
• To provide information about our permanent makeup services and treatments
• To send appointment confirmations and reminders
• To improve our website and services based on your feedback
• To comply with legal obligations under South African law
• To send marketing communications (only with your consent)

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and business (subject to confidentiality agreements)
• Partner aesthetic salons where Elizna operates, solely for the purpose of fulfilling your appointment
• Legal authorities when required by law or to protect our rights

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights (POPIA)

Under the Protection of Personal Information Act, you have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your personal information
• Withdraw consent for marketing communications at any time
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyse website traffic and remember your preferences. You can disable cookies in your browser settings, but this may affect certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites (such as Instagram or Facebook). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: